Refund and Returns Policy

Effective Date: 01 January 2025

At primewellsupplements.com (“Website”), operated by Eyeofday Ltd (“Company,” “we,” “our,” or “us”), we are committed to ensuring customer satisfaction. This Refunds and Returns Policy explains your rights and how to initiate a return or request a refund for products purchased from us.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product is unused, unopened, and in its original packaging.
  • The return is initiated within 14 days of receiving the product.
  • The product is not excluded from return due to hygiene or other restrictions (e.g., opened supplements).

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our Customer Support team at [email protected] with the subject line “Return Request” and include the following details:
    • Order number
    • Product name
    • Reason for return
    • Proof of purchase (e.g., receipt or confirmation email)
  2. Our team will review your request and provide a Return Merchandise Authorization (RMA) number if the return is approved.
  3. Pack the item securely, including all original packaging, and clearly label the package with the RMA number.
  4. Ship the item to the following address: Eyeofday Ltd
    71-75 Shelton Street
    Covent Garden, London
    WC2H 9JQ, UNITED KINGDOM

3. Return Shipping Costs

  • Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective product).
  • Non-Refundable Costs: Shipping fees incurred during the original purchase are non-refundable.

4. Processing Refunds

Refunds are processed as follows:

  1. Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
  2. If approved, the refund will be issued to your original payment method within 7-10 business days.
  3. Refunds may take additional time to appear in your account, depending on your payment provider.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please follow the return process, and place a new order for the desired item.

6. Non-Returnable Items

Certain items are non-returnable, including:

  • Opened or used supplements.
  • Products not in their original condition.
  • Items explicitly marked as non-returnable at the time of purchase.

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at [email protected] with:

  • Photos of the damaged item
  • Proof of purchase

We will assess the situation and provide a replacement or refund at no additional cost.

8. Exceptions and Special Conditions

  • Promotional Items: Items purchased on sale or as part of a promotion may have different return conditions. Refer to the specific promotion terms for details.
  • Bulk Purchases: Returns for bulk purchases may be subject to additional review.

9. Contact Information

For questions about this Refunds and Returns Policy or to request assistance, please contact us:

Email: [email protected]
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM

We value your satisfaction and strive to make the return and refund process as straightforward as possible. Thank you for shopping with us at primewellsupplements.com!